Visiting a detainee

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Visiting a detainee

Visit Bookings

To book a visit, please call 1300 286 583 and select Option 1 to leave the details of your requested booking. You will receive a text message confirming the outcome of your booking enquiry. Visitors without a mobile phone will be contacted by telephone.

Interim Visits Guidelines during COVID-19

Social visits at the AMC are currently operating under new guidelines developed in response to the COVID-19 pandemic and to provide a safe and humane visits environment for visitors, staff and detainees.

To find out about the new interim visits requirements, please view the guidelines here.

The Visitor Handbook, linked below, should be read in conjunction with these guidelines, as they are the current procedures for visits.

New forms have also been developed under the Interim Visits Guidelines for visitors to complete. You will be asked to complete a COVID-19 Screening Form before entering the AMC.

Visitor Handbook

A copy of the Visitor Handbook is available by clicking on the link.

*Please note that the AMC is currently operating under new guidelines developed in response to the COVID-19 pandemic. The Visitors Handbook should be read in conjunction with the guidelines. Please see above for details.

Visitations Schedule

The below schedule allocates visit times by a detainee’s accommodation area rather than classification, and aims to ensure fair and equitable access to visit opportunities for all detainees at the AMC.

 

Wednesday

Thursday

Friday

Saturday

Sunday

08:30  09:30

     

Sentenced Cottage 1 & 4

Accommodation Unit East

10:00 -11:00

Remand Unit 1

Accommodation Unit South

Sentenced Unit 1

Sentenced Unit 2

SCC (Women's)

11:30 -13:00

LOCK IN

13:15 -14:15

Accommodation Unit West

Management Unit

Crisis Support Unit

Accommodation Unit East

New Reception

(New reception detainees received within 7 days)

Accommodation Unit West

Management Unit

Crisis Support Unit

Accommodation Unit South

14:45 -15:45

Remand Cottage 2

Accommodation Unit North

Sentence Unit 2

Remand Unit 1

Sentenced Unit 1

16:15 -17:15

Remand Unit 2 & Unplaced (RU2)

WCC

SCC (Women's)

Remand Unit 2 & Unplaced (RU2)

Sentenced Cottage 2 & 3

17:45 -18:45

 

Sentenced Cottage 1 & 4

Sentenced Cottage 2 & 3

Remand Cottage 2

WCC

Accommodation Unit North

 

The General Manager (or delegate) may pre-approve an extended visit or altered visit time in extenuating circumstances for a family member or friend who is travelling from interstate to visit a detainee, or in compassionate circumstances (for example, a family member has passed away). 

All requests are at the discretion of the General Manager (or delegate), and can be made in writing to:

General Manager
Custodial Operations
Alexander Maconochie Centre
Locked Bag 7775
Canberra BC ACT 2610

Email: AMCExecSupport@act.gov.au

Professional Visitors

Legal and other accredited visitors may enter the AMC or visit a detainee seven days a week. 

If a legal or other accredited visitor needs to enter the AMC or visit a detainee on a non-visit day they are required to make booking 24 hours in advance by telephone on 02 6205 8589. 

Legal visits follow the same rules as other visitors, except that they are permitted to bring legal documentation in direct reference to the detainee’s case into the visit, which is conducted in a designated private room. Detainees and legal representatives may request a non-contact or non-private visit.

Legal visitors must present identification at each visit that identifies them as a registered legal practitioner, and they must be involved in the legal representation of the detainee that they are visiting.

Unless exempted by the General Manager (or delegate), any person authorised to enter a correctional centre or visit a detainee in a professional capacity is prohibited from entering a correctional centre or visiting a detainee in a personal capacity.  All exemptions are at the discretion of the General Manager (or delegate), and can be made in writing to:

General Manager
Custodial Operations
Alexander Maconochie Centre
Locked Bag 7775
Canberra BC ACT 2610

Authorised Visitors

Operating procedures for the AMC ensure that Vocational Education and Training, rehabilitation programs, work and recreational activities will be available to assist detainee rehabilitation and integration with the ACT community.

To date several community organisations have expressed an interest in supporting detainees in the AMC. ACT Corrective Services welcomes input from community organisations that are interested in providing activities to detainees within the AMC. This approach should not be construed, in any way, as a funding offer or an indication that the AMC will fund community organisations.

The activities offered by community agencies will be reviewed to ensure they are appropriate for a correctional facility. Authorised Visitors will be provided with training in Occupational Health and Safety and Security Awareness. Initial training would require a one-half day commitment from those who will be visiting detainees.

Agencies are encouraged to apply for Authorised Visitor Status by completing the  Application for Authorised Visitor Status, and to read the attached Guidelines and Criteria for the Assessment of Community Organisations to Enter Correctional Facilities as Authorised Visitors.

If you believe your agency could assist in providing meaningful activities to detainees, be it on a weekly, monthly or other basis, ACT Corrective Services would be very pleased to receive your application.

Detainee Trust Accounts

All detainees have a trust account, in which family and friends can deposit money for the prisoner’s use. Detainees may use the money in their trust account to pay for telephone calls, and to purchase a range of items through the buy-up system.

Visitors may deposit money quickly and easily into a detainee's trust account online or by phone.  More information is available on the Detainee Payments page on the ACT Corrective Services website. There is a limit of $150 per week that each detainee can receive into their trust account.

Detainee Property

If a detainee wishes to have property brought into the AMC, they must check with staff to see whether it will be accepted prior to submitting a request form. If a detainee wishes to sign property out to a family member or friend, they must submit a request form with the person’s name and the requested date of collection.