Feedback and Complaints

Our commitment to you

ACT Corrective Services (ACTCS) values feedback to assess their performance and continually improve the quality of their services to offenders and the community. Your views are important to us and we welcome feedback on our services and staff, both positive and negative.

ACTCS aims to resolve complaints quickly, courteously and fairly.

How can you make a complaint or provide feedback?

Please direct all complaints and feedback to:

Email: ACTCSCommissionersOffice@act.gov.au

Telephone: (02) 6205 2388

Commissioner
ACT Corrective Services
GPO Box 158
CANBERRA ACT 2601

Where possible, verbal complaints will be resolved within a few business days.

Alternatively, providing feedback, asking questions or making a complaint can be done via Access Canberra. All submissions to Access Canberra via telephone, online or in person, will be directed to ACTCS.

Translation Services – Telephone: 131 450

The Australian Government's interpreting service can supply telephone or on-site interpreting. It is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call.

To learn more about our complaints policy, please read FAQ’s here.